If you have received an error message concerning the VMP being uninstalled when attempting to switch themes in AOL 8, follow these steps to correct the problem:

1. Download the attached VMP installer to your computer by linking to: https://components.viewpoint.com/MTSInstallers/VMPAOLInstall_3_0_11_120.exe

2. Once you have downloaded the file, completely exit the ALL applications, including those active in the system tray. This includes the following:
AOL Client
AOL Instant Messenger
Microsoft Internet Explorer
Netscape Navigator

3. Double-click the Viewpoint Media Player file. Follow all on-screen instructions.

4. Launch the AOL Browswer. you will now be able to switch themes, by typing in keyword "Themes". Further instructions can be found at: http://www.viewpoint.com/developerzone/aol8/index.html.

~Chris

Chris~
I'm Sorry , that fix didn't work for me.
Still desperately in need of help!!
Stan

Hi Stan,

Most likely, you did not close ALL programs when you tried to reinstall. You need to close the programs running in the "background" or "system tray". You can tell if you have programs running in the system tray by looking at your task bar area in the LOWER RIGHT HAND part of your screen. If there are icons there, such as AIM or Real Player, then you have not closed all applications. To close these, RIGHT CLICK on the icon in your right hand corner and select EXIT. If you have AIM running in the background, it will not install.

If you are not sure of where the system tray is located, please look at the pictures on this page:
http://www.viewpoint.com/developerzone/aol8/index.html.

You also have to download the player from the link below and NOT the current Viewpoint Media Player public version. Here is the link; do not use a different installer:
https://components.viewpoint.com/MTSInstallers/VMPAOLInstall_3_0_11_120.exe

If you have followed these instructions to the letter and it still has not worked, please write me directly at qa-support@viewpoint.com. Please include a telephone number where we can contact you.

~Chris