Hello everyone, I was curious as to the issues and work-a-rounds in using the VMP installed on Windows XP using IE-6. I?ve tested it on several machines here at the office and have seen mixed results. Unfortunately, none have been good. I seem to get one of two occurrences: 1) Nothing is displayed in the VMP (including all demos on the Viewpoint site) or 2) The object is displayed and an error occurs when I attempt to interact with it. Does anyone have any comments or suggestions on dealing with these issues? BTW, the latest version of the VMP is installed on these machines.

Hi LWView,

Please contact me directly concerning this, as we are very concerned about the problems you are encountering. Please write to qa-support@viewpoint.com, attn. Chris.

Thanks!

Chris

Please read the following from a posting to a similar question on this forum. This may help you:

Hey,

I dug up a possible problem that we encountered only once before: it seems that on new systems of XP, there are occasionally problems with security and administrative rights. What happened before was that a user with full admin rights was not able to install correctly. However, upon logging in expressly as Administrator, the problem was immediately alleviated and never returned.

One more thing and it's extremely important: you need to use the free Viewpoint application Control Panel to uninstall the plugin before reinstalling.

If you have installed Poser on your machine, there is also a conflict that could be causing this. Poser installs a very old version of the player that conflicts with newer versions and you need to manually uninstall that. This happens only on XP machines. Unfortunately, you can't use Control Panel to uninstall this. Please verify whether or not you have Poser installed.

One last thing: can you please specify exactly what version of the player was installed? Thanks.

~Chris