I have downloaded exactly what was told to me and I still cannot change my AOL theme. When I go to change it, it is still saying the Viewpoint Media Player is disabled or uninstalled. I have also removed the program and downloaded it again....what do I do now?????

Hi Kandi,

Most likely, you did not close ALL programs when you tried to reinstall. You need to close the programs running in the "background" or "system tray". You can tell if you have programs running in the system tray by looking at your task bar area in the LOWER RIGHT HAND part of your screen. If there are icons there, such as AIM or Real Player, then you have not closed all applications. To close these, RIGHT CLICK on the icon in your right hand corner and select EXIT. If you have AIM running in the background, it will not install.

If you are not sure of where the system tray is located, please look at the pictures on this page:
http://www.viewpoint.com/developerzone/aol8/index.html.

You also have to download the player from the link below and NOT the current Viewpoint Media Player public version. Here is the link; do not use a different installer:
https://components.viewpoint.com/MTSInstallers/VMPAOLInstall_3_0_11_120.exe

If you have followed these instructions to the letter and it still has not worked, please write me directly at qa-support@viewpoint.com. Please include a telephone number where we can contact you.

~Chris