Hi I hade change the mts3intreface file in my animation also I include the vmpSupport.js file to the html and I am using a sample form the api reference page to include the animation to the html but when I try the animation in the Mac it just keep asking me to install the player even if I all ready installed.

Here is the code I am using to in my html
<!-- in the head section -->
<script language="javascript" src="index_resources/MTS3Interface.js"></script>
<script language="javascript" src="index_resources/vmpSupport.js"></script>

<!-- in the body section -->

<script type="text/javascript">
if (VMPInstalled()) {
vmp = new MTSPlugin("preloader.mtx", "100%", "100%", "index_resources/BroadcastKey.mtx", "simple", "");
vmp.Execute('ForceHostLayering(1)');
ast = new animStepTime(vmp);

} else if (VMPSupported()) {
VMPInstallWithFrame();
} else {
document.write('<img src="alternate.png" alt="">');
}
</script>

Any idea why the installer is not working properly

is this the kind of problem you are having?

This message has been edited. Last edited by: Barnaby,

.... because if it is then you will need to uninstall the VMP completely from your system and then reinstall it .... after a day of head scratching this fixed all my VMP issues.

delete this folder: HD/Library/Application Support/Viewpoint

and the plug in here: HD/Library/Internet
Plug-ins/

and probably anything in here: ~user/Library/Application Support/Viewpoint/

then reinstall the current plug in

Yes, we recently released a new Mac Intel-compatible VMP which also brings the Mac VMP up to date with the PC VMP to version 3.5. We highly recommend completely uninstalling your old plugin and installing this latest one.

Regards

Thanks for the response i all ready uninstall viewpoint from all the folders metioned and i have the same problem

here is what i am getting every time even if i all ready install the plugin

quote:

Originally posted by Admin:
Yes, we recently released a new Mac Intel-compatible VMP which also brings the Mac VMP up to date with the PC VMP to version 3.5. We highly recommend completely uninstalling your old plugin and installing this latest one.

Regards

I don't know if this will help but you do not need to include the VMPSupport in your html file because it is called through the MTS3Interface from an online location

VET_SupportURL="https:/"+"/components.viewpoint.com/MTSInstallers/vmpSupport.js

Possibly including might be causing a problem on the mac.

What version of Safari are you running and have you tried viewing the content in Firefox on OSX 10.4 or higher?

This message has been edited. Last edited by: Kitty_Monkey,

Well i did remove the vmpSupport and same problem. the safari verion is 3.0.3(522.12.1)

this is only hapening on safari fire fox dosent do the same thing.

have you try to use the code i send to duplicate my error ?

quote:

Originally posted by Kitty_Monkey:
I don't know if this will help but you do not need to include the VMPSupport in your html file because it is called through the MTS3Interface from an online location

VET_SupportURL="https:/"+"/components.viewpoint.com/MTSInstallers/vmpSupport.js

Possibly including might be causing a problem on the mac.

What version of Safari are you running and have you tried viewing the content in Firefox on OSX 10.4 or higher?

I am unable to repeat the bug in Safari 2.0.0.4 and Beta 3.0.3.
I am removing the VMP from my machine and installing via the content on the website shown in your screenshot, which uses js code you posted.

http://www.magnifigroup.com/samples/Emperion/

After Installing the VMP, I get a message to restart the browser. When I return to the same URL the content displays and no Installer frame appears in the page.

From the screenshot you posted it appears that the content is loading. Did you get the message to restart and after restart does the 3d object appear in Safari?

Yes and i restart the browser and the animation loads fine but if i close the browser a second time and go to the link again the install frame comes again at the time to load the animation.

quote:

Originally posted by Kitty_Monkey:
I am unable to repeat the bug in Safari 2.0.0.4 and Beta 3.0.3.
I am removing the VMP from my machine and installing via the content on the website shown in your screenshot, which uses js code you posted.

http://www.magnifigroup.com/samples/Emperion/

After Installing the VMP, I get a message to restart the browser. When I return to the same URL the content displays and no Installer frame appears in the page.

From the screenshot you posted it appears that the content is loading. Did you get the message to restart and after restart does the 3d object appear in Safari?

Well finaly it work i repeat the process and is working fine now

I think that the problem was solve by reetarting the browser affter the instalation and not let the animation to load at that time.

thanks for all the help

quote:

Originally posted by Edgar:
Yes and i restart the browser and the animation loads fine but if i close the browser a second time and go to the link again the install frame comes again at the time to load the animation.

quote:

Originally posted by Kitty_Monkey:
I am unable to repeat the bug in Safari 2.0.0.4 and Beta 3.0.3.
I am removing the VMP from my machine and installing via the content on the website shown in your screenshot, which uses js code you posted.

http://www.magnifigroup.com/samples/Emperion/

After Installing the VMP, I get a message to restart the browser. When I return to the same URL the content displays and no Installer frame appears in the page.

From the screenshot you posted it appears that the content is loading. Did you get the message to restart and after restart does the 3d object appear in Safari?